We should be able to release user license when the user is no longer with the company. This could be done by checking if the user is active in Active Directory. With on prem deployment, we could do this using udadmin on the license server.
I have spoken to multiple people who have mentioned this is the only thing holding them back from going cloud. They have too high of turnover for user licensing to make sense. They would either need concurrent licensing or the functionality mentioned above.2 votes
Thanks for the feedback.
We’re working on the license release functionality.
It’s not currently based on the AD user enable/disable, but we do plan to support license release.
In cloud the business rule is 30 day license lease (down from 90 day on-premises).
Stay tuned for license release coming in the near future.
Currently you can open support tickets via the Workspace Cloud User Interface. However there is no way to monitor these tickets to see progress or interact with support about them. if we were to consider this, what are the main features you would need? Would you prefer to use this to making support calls?9 votes
It would be good to know some basically visibility information with the Cloud Connector, perhaps in Director. Mainly around latency. Any information around the health of an environment between CWC and cloud connector. Latency for sure. If possible, a way to show in CWC Director is the actual machine it is sitting on is having resource issues (high cpu, high memory utilization)
Thank you!6 votes
Since Director is only available for customers using the XenApp and XenDesktop Service, we determined that this belongs in a different place.
Various of the requested items have been implemented. For more information https://www.citrix.com/blogs/2017/06/23/new-citrix-cloud-connector-health-monitoring-insights-alerts/
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